Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 925-757-3000 or make an appointment online!
What People Say About Us
Ladies, if you've ever had issues with condescending shops before, this is the shop to go to instead! These men are incredibly courteous, explain things clearly, charge fair prices, and do incredible work. I had a $1000+ repair I had to do on my car, and they're the only shop I'd trust because I knew it would get done well, and probably cheaper than anyone else, which makes it well worth the cost. I've been going to them for years and will continue going as long as I live in Antioch. My car is so important to me as a broke 20-something commuter, and they're the only place I go. I'd give 3000/5 stars if I could :)
They are so awesome excellent customer service
Fast and friendly. I have brought all my cars here. They know exactly what they are doing.
Owner is Awesome. Crew always does Great work!! Always treated us right and at a fair price. High quality work and on a timely manner.