Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 925-757-3000 or make an appointment online!
What People Say About Us
Very professional hard-working people. Would highly recommend someone else to get their repairs done here. In fact I'm going there tomorrow for an oil change.
I love this place the employees are great...they treat you right and keep you informed about your auto...at least try it out once...
Best shop in town.
Eddie's Lawnsandmore925, 03/02/2022
First and foremost, honesty and reliability is how I'd describe this shop and crew. Never been here but have passed it numerous times and 2 short stories.
1. Had to get my car smog, but wouldn't pass cause a few months before that my car battery died and had to jump start which reset the CPU, took a month and a half which I tried every other week to see if it would pass, they didn't charge me extra as long as I had the receipt. Even Sam remembered me which I was surprised as to how many people come there and it's my first time.
2. This is recent but I needed to get my oil changed and I needed an estimate for my broken AC. A few years ago I used to take it to Honda for oil changes and out of no where they showed me an estimate of how a tiny pebble was sucked into my vent and that's why my AC wouldn't work. I was skeptical because they're charging me 800+...luckily I don't drive my car too much as I have another so it wasn't a necessity and I even went to another shop by Costco, same bs story. I saved over 600+ with Sam and his team as there was no leaks or anything it just needed Freon.
I'll be moving soon but if I'm ever in town or knock on wood something happens I'll be sure to take it to 360 Auto Repair Services. Thanks Sam as well as your crew.
I've been going here for over ten years and I have brought a few cars to this company, their very professional, very detailed and willing to work with you. I highly recommend them.
Constance Chandler, 02/12/2022
They always take great care of you
John Harrison, 12/09/2021
