Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 925-757-3000 or make an appointment online!
What People Say About Us
The service was excellent!
Great place!
Paula Leomar , 01/01/2020
They are so helpful! They didn't over charge for things and were very considerate of my needs and refinancing, even if that meant recommending I go to the dealership. I will definitely use them again and refer them to everyone! As a single mom I've been ripped off before. It's great to know companies like this exist. Also had great customer service and throughly explained everything!
Went in with my own oil to get changed and while discussing an upcoming transmission flush I want done, they told me to call in a day early to give them time to flush their system so they don't contaminate my transmission fluid. Their care for my car (Higher performance) earned all my business on the spot! Great group of courteous guys! I'll review again after the transmission flush on the 21st.
Chad Miranda - Brentwood, CA
These guys are awesome! It's a local shop down the street with familiar faces and names. I'm a huge supporter of small or local businesses as it is a rare commodity to find one ran so well in comparison to the big corporations/competition all over the place. I live right across the street from Walmart and it would be easier to take my car there, however you can never get the type of genuine customer care that the staff of 360 Auto delivers. And they deliver every time!
360 is the best shop around!! The staff are wonderful and helpful. They give you honest answers and no surprises. The ship is always clean and well kept.
Love them, they treat u as family and never charge extra. Work perfectly. I would recommend them to anyone. Worth to come even from far.
The people at 360 are great people to deal with. This is one place that is fast, honest and the prices are very reasonable without no hidden fees. They are very professional. I remember the very first time i walked in the door I was treated with respect and not ignored because I am a female and it is like that every time I walk in there. Sam has always let me know what was wrong with my car and done the work in a timely fashion without overcharging. If your looking for a Honest, Reliable, Efficient and Reasonably price then this is the place to take your car. Thank you Sam and your crew for the Excellent work and taking good care of my car.
Honest. Friendly. Fast. Reliable. (Mic dropped)
This is the best company in town hands down. Sam and his workers are very helpful and friendly. I would recommend them to anyone with car trouble. They work hard to figure out what's wrong with your car. Fix it and have you on your way at affordable prices.. You will not be disappointed.
Very nice people, honest and they do good job in my car , prices are reasonable, they work fast !
