Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 925-757-3000 or make an appointment online!
What People Say About Us
Best Mechanic shop in town go see Sam he and his team are the best and honest mechanics you will ever meet! I had to inspect getting a new serpentine by and they recommended a few ideas and we ended up changing the belt to a brand new one and my noise problem on my 2011 Suzuki Sedan went away. Was holding off on buying a new car for at least 1 more year and Sam made sure that everything in my car was fine to drive. I came here a few times in the past and got recommended from a tow truck driver to see these guys instead of Firestone, top grade quality mechanics you will not find anyone better around the city! Thank you 360 for all your help
I went to them about my jaguar. Due to me having someone else work on it. They gave me the most honest answer. They said due to the fact you had someone else work on it we can not go over another mechanic works. I knew then that is the shop I will deal with. Because they chose honesty over money. That honor that is pride in my opinion that is the shop for me my new Antioch California family since my relocation from Frisco. This is keeping it ??# T.Lowe from RBL posse.
Tishan T.Lowe, 04/25/2021
Sam, who runs this place with his brother, is generous with his time -- didn't make my husband and me feel rushed when we called him (more than once) to ask his advice. And he gladly diagnosed the problem gratis -- that's way more than the vast majority of shops will do. Competent, honest -- 360 Auto knows how to build a loyal customer base.
Rowena Gonden, 04/21/2021
Excellent customer service. Fast, friendly, honest and professional! Thank you!
They are always nice and efficient.
