Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 925-757-3000 or make an appointment online!
What People Say About Us
I have been coming here for years!! I love the service and professionalism always provided here!! The guys are very knowledgeable about all cars!
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Quick Lube Services
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Awesome people, great service, authentic, affordable prices. Highly recommend them.
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Decent prices fast service and great customer service it's just out of the way for me but if it was a local place I would be there for all my car problems
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GREAT CUSTUMER SERVICE
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I've dealt with 360 for many years.They always do a great job. They are a very reliable business.
Yes Siri bob Jr, 09/27/2022
