Modern cars, light trucks, and sport-utility vehicles come with complex
technology such as digital dashboards, oxygen sensors, electronic computers,
unibody construction, and more. They run better, longer, and more
efficiently than models of years past. However, they eventually need to be
Before taking your vehicle in for repairs or service, do your homework so
you receive the best possible service.
- Read the owner's manual to learn about the
vehicle's systems and components.
- Follow the recommended service
- Keep a log of all repairs and service.
- Do not
ignore any warning
signals your car may give you.
- Carry a written list of the symptoms
can give your mechanic.
- Resist the temptation to suggest a specific
course of repair. Allow our experienced technicians to diagnose and
- It's important to note when the problem occurs. Is it
constant or periodic?
Does it occur when the vehicle is cold or after the engine has warmed up?
Does it happen at
all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular
- Unusual sounds, odors, drips, leaks, smoke,
warning lights, gauge readings.
- Changes in acceleration, engine
mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in
steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully
understand your repair. Ask for an explanation in laymans terms if
rush the technicians. You may be called and apprised of the problem, course
action, and cost before work begins.
- Before you leave, be sure you
policies regarding labor rates, guarantees, and acceptable methods of
sure the shop has your contact information readily available, so you can be
reached as soon
What People Say About Us
Best Mechanic shop in town go see Sam he and his team are the best and honest mechanics you will ever meet! I had to inspect getting a new serpentine by and they recommended a few ideas and we ended up changing the belt to a brand new one and my noise problem on my 2011 Suzuki Sedan went away. Was holding off on buying a new car for at least 1 more year and Sam made sure that everything in my car was fine to drive. I came here a few times in the past and got recommended from a tow truck driver to see these guys instead of Firestone, top grade quality mechanics you will not find anyone better around the city! Thank you 360 for all your help
I went to them about my jaguar. Due to me having someone else work on it. They gave me the most honest answer. They said due to the fact you had someone else work on it we can not go over another mechanic works. I knew then that is the shop I will deal with. Because they chose honesty over money. That honor that is pride in my opinion that is the shop for me my new Antioch California family since my relocation from Frisco. This is keeping it ??# T.Lowe from RBL posse.
Sam, who runs this place with his brother, is generous with his time -- didn't make my husband and me feel rushed when we called him (more than once) to ask his advice. And he gladly diagnosed the problem gratis -- that's way more than the vast majority of shops will do. Competent, honest -- 360 Auto knows how to build a loyal customer base.
Excellent customer service. Fast, friendly, honest and professional! Thank you!
They are always nice and efficient.
It's my first time so far no problem.